Adding the retail component to our business was stretching us thin. The team we had going in to this project was filled with inexperienced but hard working, dedicated employees who dug their heels in and got the job done. Operating in this way for an extended period, however, is not practical; we needed to work smarter, not harder.  Sandler has changed how we work and how we think; we have moved toward structure and hierarchy. Clearly delegating tasks, managing time, and sticking to deadlines have all become integral to how we now operate.  Customer Relationship Management tools have been put in place. The hard-working employees we took with us in to this project are now managing their own divisions as opposed to slogging through the day-to-day tasks. They have become a management team who meets once a week to decide a plan of action, and our new employees work with them to accomplish the tasks at hand. I cannot emphasize enough what a dramatic transformation we have seen. We have certainly retained the jobs of the management team; more importantly, by providing them with structure, we have kept their sanity. Overall, Sandler has helped create, or will create, 10 jobs in the immediate future. As our company continues to grow, it is sure to create many more.