We Serve—Inside Sales & Customer Service
You're selling—whether you realize it or not.
BECAUSE BAD NEWS CAN TRAVEL FAST
Elevate your brand reputation and boost sales.
Do you have to deal with prospects or customers who are confused, frustrated, or upset?
Are you expected to defuse emotionally charged encounters?
Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?
If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
If you’re not monetizing your customer service as an inbound sales force, you’re missing out on critical revenue.
Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization.
Our Inside Sales team went through the Sandler Core Curriculum training. It was interesting to watch our inside sales team open up. At first they faced the training sessions with skepticism since they're (of course) seasoned professionals who (of course again) know everything they know (and more). As the sessions progressed, they began to embrace and expand their skills through the role play, related experiences and reinforcement Lorraine provided. They began to speak the same language, use consistent messaging with our customers and develop the customer experience to one where we listen, ask the right questions, listen again and find the solutions for the customer. With the help of Lorraine and Sandler we've cultivated a customer centric culture built around relationship selling and service.
LOSING A CUSTOMER HAS A DEFINITIVE COST
Are you wasting money by throwing your customers away?
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.
"Sandler's Strategic Customer Care training was a joy to attend each week. Over the past 7 weeks it became the highlight to my work week. Besides being very informative it was also very entertaining and therapeutic. I learned so much from Sandler training, from dealing with difficult customers to learning more about myself through the DISC assessment. This should be a requirement for anyone front line employee."
SANDLER CERTIFICATION
Get measurable results.
When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.
TURN YOUR CONTACT LIST INTO YOUR OWN PROFIT CENTER
Experience today's top-performing sales programs in person or online.
Don't kid yourself—customer service matters
Customer Service The Sandler Way
Your customer service plan is only as strong as its weakest link.
Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists.
YOUR TRUSTED EXPERT FOR SALES AND MANAGEMENT ADVICE
The Sandler Blog
Insight and tips on current sales, sales management, leadership and management topics. We invite you to comment on our posts and to pass them on to your colleagues.